FAQ’s


Almost ready to book your Norfolk Holiday?

It is natural that you may have some questions about booking your holiday cottage, or maybe you have already booked and have a quick query. We have tried to cover all regularly asked questions below, but of course if you have any other queries or need help with your booking you can contact us using our ‘leave a message’ button below. We’re very responsive to enquiries and email requests.

Alternatively you can contact us on 01603 981390.

  • How do I book?

    Bookings can made direct on our website. At the right hand side of the property page there is a calendar showing availability. To make a booking or to check prices select the date you would like your stay to begin and then select how many days. To go ahead and make the booking just follow the instructions and enter your details from there.

  • How do I know if my dates are available?

    Use the availability calendar on the right hand side of the property page to check if your dates are available. Bookings are then also made by using the calendar, begin by selecting the date you would like your stay to start and follow the on screen instructions from there.

  • What payment methods can I use?

    We accept payments via credit or debit card. Payments can be made using our secure online payment portal or can be taken over the phone. If you would prefer to pay via bank transfer please contact us at the time of booking.

  • Is there a breakage deposit?

    If a breakage deposit is required for a particular property then this is detailed in the 'Policies' section on each property page. Breakage deposits are returned within 1 week of check out (breakage permitting).

    Whilst we ask that guests take care of the property as if it were their own we understand accidents can happen and ask that any damage is reported to us. We do not usually charge for small breakages!

  • How do I check in and out?

    Many of our properties feature a self check-in and check-out system. If your property features key-code door locks there are no keys for you to collect. The codes will be available to you the day before your arrival. Arrive at your leisure knowing you will always be able to get in.

    Alternatively you may be met at the property with the keys or be required to collect the keys from a key box. Instructions for accessing the property will be sent to you after your booking is confirmed.

  • Is the entire property available to me?

    Yes, all properties are entirely yours for the duration of your stay.

  • Is there a minimum stay?

    There is a minimum stay at all properties which varies depending on your dates. You can check a property's minimum stay by entering your dates on the property calendar.

  • Is there a discount for longer stays?

    Yes, length of stay discounts are automatically added to your booking.

  • Do I have to pay at the time of booking?

    When booking you are required to pay a deposit to secure your reservation. The remaining balance is then payable 4 – 6 weeks prior to your stay, depending on which property you have booked. Trips booked within 4 – 6 weeks of your arrival are paid in full at the time of booking.

  • Can I bring my dog(s)?

    Dogs are welcome by prior agreement at some properties, if a property is 'pet friendly' this will be stated in the 'Policies' section of the property page.

    If you are unsure of a property's pet policy please contact us.

  • Are any properties suitable for those with limited mobility?

    If you have any accessibility requirements, such as reduced mobility, please enquire with us or let our staff know at the time of booking so they can advise you on suitable properties.


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