How do I book?
Bookings can made direct on our website. At the bottom of each property page there is a calendar showing availability. To make a booking or to check prices select the date you would like your stay to begin and then select how many days. To go ahead and make the booking just follow the instructions and enter your details from there.
How do I know if my dates are available?
Use the availability calendar at the bottom of each property page to check if your dates are available. Bookings are then also made by using the calendar, begin by selecting the date you would like your stay to start and follow the on screen instructions from there.
What payment methods can I use?
We accept payments via credit or debit card. Payments can be made using our secure online payment portal or can be taken over the phone.
Is there a breakage deposit
If a breakage deposit is required for a particular property then this is detailed above the booking calendar on each property page. Breakage deposits are returned within 1 week of check out (breakage permitting).
Whilst we ask that guests take care of the property as if their own we understand accidents can happen and ask that any damage is reported to us. We do not usually charge for small breakages!
Can I amend my booking?
Yes confirmed bookings can be amended at the discretion of Norfolk Holiday Properties. Provided your booking amendments are possible we are always happy to help.
Can I cancel my booking?
Bookings can be cancelled up to 4 weeks before your arrival date however any deposit payments are non refundable.
In the event of a cancellation within 4 weeks of your arrival, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance.
How do I check in and out?
Many of our properties feature a self check-in and check-out system. If your property features key-code door locks there are no keys for you to collect. The codes will be available to you the day before your arrival. Arrive at your leisure knowing you will always be able to get in.
Alternatively you may be met at the property with the keys or be required to collect the keys from a key box. Instructions for accessing the property will be sent to you after your booking is confirmed.
Is the entire property available to me?
Yes, all properties are entirely yours for the duration of your stay.
Are there additional booking fees?
No, there are absolutely no additional fees when you make a booking.
Is there a minimum stay?
There is a minimum stay at all properties which varies depending on your dates. You can check a properties minimum stay by entering your dates on the property calendar.
Is there a discount for longer stays?
Yes, length of stay discounts are automatically added to your booking.
Do I have to pay at the time of booking?
When booking you are required to pay a 20% deposit to secure your reservation. The remaining balance is then payable 4 weeks prior to your stay. Trips booked within 4 weeks of your arrival are paid in full at the time of booking.
Are dogs welcome?
Currently dogs are welcome by agreement at some properties including, Fishermans Cottage, The Hideaway and Manor Lodge.
Are any properties suitable for those with limited mobility?
If you have any accessibility requirements, such as reduced mobility, please enquire with us or let our staff know at the time of booking so they can advise you on suitable properties.
Do I need to bring my own towels and bed linen?
No, bath towels and bed linen are provided at all properties. Please bring your own beach towels.