Updated: Friday 25th September 2020
To all our customers and homeowners,
We’re here to help you through these uncertain times. Below is a range of frequently asked questions and further information relating to Covid-19.
The government rules and regulations surrounding Covid are constantly changing and we will do our best to keep this page as up to date as we can.
What happens if restrictions are in place that legally prevent me from travelling / staying?
When you book direct on our website you can feel confident that you are covered if your future booking is unfortunately affected by Covid-19.
Our normal booking conditions will apply with the following exceptions:
1. We’re unable to offer the property at the time for any reason. For example, if government restrictions prevent us from opening the property or cleaners / staff are unable to prepare the property or if the property must be quarantined for 72 hours following a suspected Covid-19 case.
2. The UK government imposes travel restrictions which legally prevent you from taking your trip.
If you can’t take your trip due to either of those reasons you will be able to choose to either reschedule your booking to another time or to receive a full refund.
What happens if I no longer wish to take my booking?
We understand some guests may wish to change plans due to concerns over Covid-19 and we will help with this wherever possible.
However, if the property is available (not closed due to government regulations) and there are no restrictions legally preventing you from travelling, then our normal booking conditions apply.
What additional safety measures are in place for my stay?
Property owners and housekeepers have been provided with guidance on additional and enhanced cleaning measures to provide a safer environment.
Please keep in mind some properties may look a little different, that’s because they may have been “de-cluttered” to ensure effective cleaning can be carried out between guests.
A large majority of our properties now operate a self-check in system to keep in person contact minimised. Where a self-check in service is not possible, social distancing guidelines will be strictly observed.
Self-catering properties lend themselves to isolation which makes social distancing easier. Please be sure to read the property location descriptions before booking to check it meets your location requirements. We’re available to answer any questions you may have as to the suitability of a property for your needs.
firstname.lastname@example.org – 01603 981390